英語で解決策を話し合う：状況説明・妥協案・期限の確認
修理や配達、職場の問題について、試したことと今も困っていることを伝え、具体的な解決策を話し合います。日本語の「試しました」は、今につながる経験なら現在完了形、昨日など過去の時点を示すなら過去形で表せ、「まだ」は状態や動作に合わせて still を置きます。解決策には would、控えめな提案には could を使うと、相手と相談する言い方になります。担当者と期限を確認するときは、誰が何をするかを明確にし、完了期限の by は「までに」、継続の終点を表す until は「まで」と区別しましょう。
状況の説明と解決策の相談に使う語句
試したことと、まだ続いている問題を伝える
A previous attempt, but a subject and any needed verb still a continuing problem.
I've already tried restarting the heater, but the room is still cold.
I called yesterday, but I'm still waiting for my delivery.
何をすれば解決するかと、今必要な対応を伝える
A proposed remedy or action would resolve a problem.
A repair would resolve the problem, but I need some heating today.
Sending the missing part would resolve the problem.
希望を聞き直し、誤解を解く
An introductory phrase clarify: a question or correction.
Just to clarify, do you want us to repair it or replace it?
Let me clarify: I can work on Saturday, but not Sunday.
一時的な対応や仕事の分担を提案する
A proposal using {compromise|compromise} a division of work or a temporary measure followed by a lasting remedy.
As a compromise, we could lend you a portable heater today and repair yours on Friday.
Could we find a compromise where I work Saturday morning and you work the afternoon?
誰が何をいつまでにするかを確認する
Ask to {confirm|to-confirm-agreement} who will act or state who will act by a deadline, if applicable.
Can you confirm that you'll bring the portable heater today?
Yes, I'll bring it this afternoon, and we'll finish the repair by Friday.
Can we confirm who's going to contact the customer?
I'll contact the customer, and you'll send the replacement by Thursday.
会話：暖房の貸し出しと修理の期限を決める
- A
I'm following up on the heating problem I reported on Monday.
- A
I've already tried restarting the heater, but the room is still cold.
- B
Just to clarify, do you want us to repair it or replace it?
- A
A repair would resolve the problem, but I need some heating today.
- B
As a compromise, we could lend you a portable heater today and repair yours on Friday.
- A
That would work for me.
- A
Can you confirm that you'll bring the portable heater today?
- B
Yes, I'll bring it this afternoon, and we'll finish the repair by Friday.